Shipping policy

This page explains how and when Emmerin orders are delivered. Emmerin is a trading name of LVC DIGITAL LTD, a company registered in England and Wales, company number 16628298. Registered office: Unit 156725 Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.

Where we deliver

We deliver only to addresses in the United Kingdom; we do not currently deliver outside the UK. We currently deliver to England, Scotland and Wales. We do not currently deliver to Northern Ireland, the Channel Islands or the Isle of Man.

Delivery times

Our pieces are supplied by third-party suppliers and may be dispatched from outside the United Kingdom. The delivery times we show are the estimates given by the supplier, not guarantees. In the supplier listings we have reviewed, estimates have ranged from about one week to about three weeks, and a few were longer. If the estimate for a particular item is not yet confirmed, we say so on the product page and we confirm the estimate before you order.

These are estimates. Our legal commitment is set out in section 5 of our Terms of service: unless we agree another delivery time with you, we deliver within 30 days after our contract is made. If the estimate for an item would go beyond 30 days, we will tell you before you order and ask you to agree to the longer time.

Order processing: we dispatch your order within 48 hours of your purchase. Delivery time starts after dispatch.

Delivery charges

Standard delivery: free on all UK orders. Express delivery: £7. Express delivery time: 5 to 8 business days. The delivery options and any charge are shown at checkout before you pay.

Tracking

Where the carrier provides a tracking number, we send it to the email address on your order. Tracking from some international carriers can take a few days to update. Where tracking is available for your order, we email you the tracking link.

Orders with more than one item

Items in one order may come from different suppliers and may arrive in separate parcels and on different days. A set may also be delivered in two parcels. A set may arrive in more than one parcel.

VAT, import duties and customs

Our prices are shown in pounds sterling (GBP) and include VAT where applicable. VAT registration: LVC DIGITAL LTD is not currently registered for VAT, so no VAT is charged on our prices. As we understand current UK rules, for goods up to £135 sent from abroad to the UK, VAT is normally collected at the point of sale rather than at the border, and customs duty is not normally charged on such low-value consignments. For goods above £135, VAT and duty may be collected by the carrier on delivery. We have not yet confirmed how this applies to our suppliers' shipments. We will update this section before we sell, and we will tell you at checkout if any extra charge could apply.

If your order is late, lost or damaged

Contact us at hello@emmerin.co.uk with your order number. If an order has not arrived within the delivery estimate shown, we will look into it with the carrier. Under the Consumer Rights Act 2015 you have rights if goods arrive damaged or do not arrive at all, and nothing on this page limits those rights. Goods remain at our risk until they are delivered to you.

Wrong address

Please check your delivery address before you pay. If you notice a mistake, contact us straight away. Once an order has been dispatched we may not be able to change the address.

Last updated: 12 November 2026